Login as an admin user.
- Tools / Time Frames
- You can add an entire time-frame set of rules to be used as a filter in an IVR
- or you can Edit any of the existing sets.
Heres how you access the time-frames and how they are managed.
Example:
Lets assume you have a Time based rule in your main IVR, and that you have a "Holidays" rule set in order to route calls to a special greeting and to leave a Voicemail.
Now you realize that the office will be closed on Dec24th starting 1:00pm and that the OffHours rule begins at 6:30pm.
So now you want the Holidays call-routing rules to apply after Dec.24th 1:00pm, then you would:
- Edit the Holidays time-frame rule set
- Create Time Condition (to add a new rule to your holidays set)
- Enter Dec24th as the start and end date
- Enter 1:00pm as the start time, and 6:30pm as the end-time
- SAVE the time frame
Now if someone calls on Dec24th between 1:00pm and 6:30pm it will be routed through the Holidays routing.