In order to provision a Polycom phone, it needs to pull a complete set of settings from our system. Most times this is handled by the office network, providing the phones a location to check for a config. But sometimes it has to be done manually. Below are the steps to take on the VVX series phones and some of the older models that run the more recent firmware.


On the phone:
  1. Press the Home key to access the menu.
  2. Go to Settings, Status, Network, TCP/IP
  3. Make a note of the IP address, like 192.168.100.1 etc. 


Then in a web browser

  1. Put that IP address in the address bar and press enter, you should get a login screen that says Polycom. 
  2. To log in, you need to enter 456 as the admin password. 
  3. Once logged in, go to Settings and then Provisioning server. 
  4. Change the server type to HTTP and copy and paste the customer-specific address into the Server Address Field:  <Provisioning URL>
  5. Leave all other setting and press save and the bottom and let the phone reboot.