This document will provide the steps necessary to gather logs from any Polycom VVX series phone. Logs are often useful to support technicians when troubleshooting issues.

First Step

Find the IP address of the Telephone 
  1. Press the Home button.
  2. Select Settings.
  3. Select option 4 Status.
  4. Select option 2 Network.
  5. Select option 1 TCP/IP Parameters.
  6. Note the IP address listed on the second line as you’ll need it for the configuration steps below.

Second Step

Connect to the Polycom Web Configuration Utility 
  1. Launch a web browser on a Windows computer using the same network as your Polycom phone.
  2. Enter "https://" and the IP address of the telephone you noted in the first step.
  3. If prompted about the site not being secure, click advanced or more detail and then click Continue to site.
  4. On the login page, select the Admin button and enter 789 as the password.

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  5. Click Submit.

In the Polycom Web GUI, you'll need to navigate to "Diagnostics" > "View & Download Logs"


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2. From here, click the "Clear" button at the bottom of the page.

3. Reproduce the issue you're experiencing starting with a reboot of the phone. 

4. From the "View & Download Logs" section click "Refresh"

5. Now select the option to "Export" at the bottom of the page. Save the file in an easy to remember location.


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6. Attach the saved log file to an email and send it to the support technician you are working with.