CallCenter Solution: Agents checklist for agent that seems not to be getting calls from one queue : nexacomm

CallCenter Solution: Agents checklist for agent that seems not to be getting calls from one queue Print

Modified on: Mon, 20 May, 2019 at 10:58 AM

Did we check the following:

1 - Check that Agent is not on DoNotDisturb

2 - Check that Agent is not on a call when a call comes into the queue

3 - Check that Agent is logged into the system

4 - Check that Agent's queue skill-set level is the same as the agents receiving calls

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