nexacomm

Voicemail users are required to initially setup their mailboxes by:  - Changing their Voicemail password   - and recording the different greetings ...

Did we check the following:  1 - Check that Agent is not on DoNotDisturb  2 - Check that Agent is not on a call when a call comes into the queue  3 - ...

The voicemail system has an option that allows callers to press 0 and jump out of a voicemail greeting back to some globally defined operator. This global o...

As more and more companies face unsolicited calls or Robo-dial callers, call blocking can become a helpful tool. To effectively block a call though, we have...

Time Range Groups We use the time range groups to define schedules in the system that will apply to time ranges, dates, months and even days of the w...